We, the Board of Trustees, Employees, Physicians and Volunteers of Winter Haven Hospital, expect every individual to be treated with respect and dignity. We work together, all realizing we have unique education, training, knowledge, skills and responsibilities. We value our backgrounds and experiences and appreciate our rich diversity. We are grateful for each person’s special talents. We appreciate that each individual is vitally important and instrumental in providing a quality team which is linked together to assure an extraordinary healing environment for our Patients. We are partners, along with Patients, and we pledge to assure mutual RESPECT in all activities and communications, demonstrated by being: |
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| Responsive Empathetic Sincere Professional Enthusiastic Courteous Team oriented |
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Responsive: pro-actively does what needs doing; is timely; punctual; able to adapt to the work pace; flexible, on-time, clear and concise with communication/documentation Empathetic: sensitive to patient and co-worker situations; compassionate; unselfish and demonstrates concern for the welfare of others; displays patience; a good listener, careful about privacy Sincere: honest; trustworthy; pays attention and is helpful; loyal, ethical, friendly, fair, shows appreciation for others Professional: neat, clean, appropriate dress and posture; speaks with respect, communicates appropriately in tone and style, makes choices based on facts instead of feelings, is committed to safety and quality, deals effectively with change, takes action when improvement opportunities are identified Enthusiastic: encouraging; energetic; optimistic, positive, and displays pride in the organization Courteous: polite; even-tempered; uses words appropriate for the situation; greets others with a smile Team oriented: reliable, cooperative, follows policies and procedures, looks to offer help, holds themselves responsible for what they say and do |
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